EspoCRM allows users to enter and store multiple phone numbers per one account, contact or lead record. There are several types of phone number categories included in the system, such as home, mobile, office, fax and other. The phone numbers associated with a certain record can be set as primary, opted-out, and invalid for convenience. With the help of this feature, businesses gain the chance to get a more complete picture in their customer profiles. It allows employees to use the correct phone numbers while making calls, know who exactly was calling if the call was missed, and quickly access the needed data during the call even if a customer uses several phone numbers.
